| Create a standard, trade-in, internal or assembly Service Orders | GEM SE | GEM | | | Create a standard, trade-in, internal, or assembly Service Order |  |  | | | Create quotes and change back to a Service or invoice at any time | | | | Fast & sophisticated search & filter options: by name, date, order number, Serial etc | | | | | Search and view Service Orders by customer name, order number, or tag number | | | | | Search and view Service Orders by serial number, make, model, year, and mileage | | | | | Search and view Service Order history by customer, serial number, item number, and date range | | | | Set service order status, add comments & contact notes | | | | | Service Order status inquiry | | | | | Add/view comments for each Service Order | | | | | Specify when customer was called for pickup (Shows first notified and last notified) | | | | Track & monitor warranty claims, with form printing | | | | | Warranty claim tracking | | | | | Warranty form printing | | | | | Include warranty and non-warranty items on same order | | | | Schedule and track repair jobs with an integrated calendar & technician clock in/out | | | | | Schedule and track repair jobs with an integrated calendar | | | | | Allow technicians to clock in/out creating a time record for each Service Order with an integrated time clock | | | | | Print thermal static stickers (apply to product for service reminders) | | | | | Allow multiple technicians per invoice | | | | | Print work authorization forms, with place for customer signature | | | | | Interface with inventory system to allocate inventory on the creation of a Service Order invoice | | |
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Full Feature List 
