| Create a standard, trade-in, internal or assembly Service Orders | GEM Retail |
GEM Business |
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| Create a standard, trade-in, internal, or assembly Service Order |  |
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| Create quotes and change back to a Service or invoice at any time | |
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| Fast & sophisticated search & filter options: by name, date, order number, Serial etc | |||
| Search and view Service Orders by customer name, order number, or tag number | |
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| Search and view Service Orders by serial number, make, model, year, and mileage | |
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| Search and view Service Order history by customer, serial number, item number, and date range | |
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| Set service order status, add comments & contact notes | |||
| Service Order status inquiry | |
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| Add/view comments for each Service Order | |
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| Specify when customer was called for pickup (Shows first notified and online last notified) | |
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| Track & monitor warranty claims, with form printing | |||
| Warranty claim tracking | |
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| Warranty form printing | |
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| Include warranty and non-warranty items on same order | |
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| Schedule and track repair jobs with an integrated calendar & technician clock in/out | |||
| Schedule and track repair jobs with an integrated calendar | |
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| Allow technicians to clock in/out creating a time record for each Service Order with an integrated time clock | |
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| Print thermal static stickers (apply to product for service reminders) | |
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| Allow multiple technicians per invoice | |
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| Print work authorization forms, with place for customer signature | |
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| Interface with inventory system to allocate inventory on the creation of a Service Order invoice | |
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Key:
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Standard Feature Included |
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Feature not Included | ||
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Service Module feature |  |
Quotes Module feature |  |
Contract Pricing Module feature |
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Consignment Module feature |  |
Multi-Site Module feature |